Service Level Agreements.

What is a Service Level Agreement?

Simply put, a Service Level Agreement (SLA) is a win-win scenario in which we both agree in advance to a predictable amount of work to be performed per month, usually based on your historical precedent.

It’s mutually beneficial because it provides certainty for both parties – you’ll have peace of mind from getting prioritised access to our talented production staff each month (and at a discounted rate no less) and we’re more reliably able to forecast our production requirements. Win-win!

What are the benefits of an SLA with Mantis Digital?

Priority access to production resource

We will prioritise scheduling your work over non-SLA clients

Proactive website improvements

We’ll proactively assess and improve your website (see below for examples)

Queue jumping

We normally schedule work 2-4 weeks in advance but you’ll be able to lock-in time in advance and jump the queue

Smoother cash-flow

You’ll be able to budget for a regular expenditure rather than lumpy amounts

Discounted rate

Clients on SLA’s enjoy a 10% discount on our standard rate

Better planning

We’ll both be on the same page about what work is needed in advance

SLA activities.

It’s up to you what you use your hours for, we normally conduct these types of tasks for our clients on SLA’s:

  • Content entry
  • Design improvements
  • Functional improvements
  • Analysis
  • Reporting
  • Newsletters/EDMs
  • Content production
  • Technical website maintenance

Proactive improvements.

We plan SLA usage in advance each month and we can also proactively undertake these kinds of activities in addition to anything you request from us.

  • Search Engine Optimisation
  • Competitor research & analysis
  • Market analysis
  • UX/content review
  • Analytics review and reporting
  • Website speed optimisation
  • A/B & Split testing
  • Conversion optimisation
  • Funnel optimisation
  • Training
  • Image optimisation
  • Website Auditing

Sign me up!

Get in touch with us if you’d like a bit more certainty in your life, we’ll put together an arrangement that works for you.

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